Privacy Policy

Who we are

Shutter Repairs Kent provides shutter repair, servicing and replacement services across Kent and surrounding areas. This privacy policy explains how we use personal information when you visit our website, request a quotation or contact our team.

For questions about your information or to exercise your privacy rights, email info@shutter-repairs-kent.co.uk. You can also call 01322 903 799 for Dartford and surrounding areas or 01622 919 799 for Maidstone and surrounding areas.

Information we collect

When you enquire, we may collect your name, telephone number, email address, premises postcode, the service you need and details of your shutter issue. We also keep relevant correspondence and information needed to prepare quotations, arrange attendance and provide any agreed services.

Website and service providers may process technical information such as your IP address, browser, device, pages visited and interaction details. Please avoid including unnecessary sensitive information, payment-card details, passwords or access codes in the quotation form.

How and why we use your information

We use enquiry details to answer your questions, discuss the premises, prepare a free quotation, arrange agreed work and communicate with you about that work. We may also use relevant information to maintain business records, deal with queries or complaints, protect our website and meet legal obligations.

Depending on the purpose, our lawful basis is taking steps at your request before entering a contract, performing a contract, complying with a legal obligation, or our legitimate interests in responding to enquiries and running our business. Where we rely on legitimate interests, we consider your rights and reasonable expectations. The website analytics used on this site are described below.

Quotation forms and service providers

Our quotation form is hosted by JotForm. Information you submit through it is processed using JotForm’s systems so that your request can be received and handled. You can read more in JotForm’s privacy policy.

We may share information with people and providers who need it to respond to your enquiry, deliver agreed services or support our business, such as authorised service personnel, hosting and email providers, IT support and professional advisers. We limit sharing to what is appropriate for the task. We may also disclose information where required by law. We do not sell your personal information.

Cookies and analytics

On our live website, Google Analytics and Clicky load automatically to help us understand visits and interactions, such as clicks on telephone, email and quotation links. These services may use cookies or similar technologies and process information about your device and website use. We do not include enquiry form values in our website analytics events.

The embedded JotForm and other service providers may use their own cookies, storage or technical features to operate and protect their services. Browser settings and privacy tools can control or block cookies and tracking, although blocking some features may affect how the form works.

For provider information and available controls, see Google’s privacy policy and Clicky’s privacy policy.

Retention and security

We keep personal information only for as long as reasonably needed for the purpose for which it was collected. This depends on whether your enquiry leads to work, whether follow-up or complaint handling is needed, and any accounting, legal or record-keeping requirements. Information that is no longer needed is deleted or anonymised where appropriate. Contact us if you would like to discuss the retention of a particular record.

We take reasonable organisational and technical steps to protect personal information and limit access to those who need it. No website, email service or internet transmission can be guaranteed completely secure.

International processing

Some service providers may store or process information outside the UK. Where an international transfer is subject to data protection requirements, appropriate safeguards are required. You can contact us to ask about the providers and safeguards relevant to your information, and consult the providers’ privacy notices for their processing arrangements.

Your rights and complaints

Depending on the circumstances, you may have rights to access your personal information, correct inaccuracies, request deletion, restrict processing, object to processing or receive information in a portable format. Where processing relies on consent, you can withdraw it. These rights are subject to applicable conditions and exceptions.

Email info@shutter-repairs-kent.co.uk to make a request or raise a concern. We may need to confirm your identity before releasing or changing information. You can also complain to the UK Information Commissioner’s Office through ico.org.uk/make-a-complaint.

Updates to this policy

We may update this policy when our services, website or information-handling arrangements change. The latest version will appear on this page. Last updated: 27 October 2026.