
Clear information. Practical decisions.
A short brief can prevent
an unclear handover.
Give the Swanley address and describe where the shutter is located within the property. Mention whether access is through a shared gate, another secured entrance or a particular member of staff. If the postal entrance differs from the opening needing work, explain how the relevant equipment can be reached.
Identify who can explain the symptoms, who holds keys and who can authorise expenditure. One person may perform all three roles, but an enquiry should not assume that is the case. Mention purchase order requirements early and ask which equipment and work the proposal includes before agreeing to the next step.
For other properties, explore the Dartford or Sevenoaks guides, or visit areas we cover. Available service records can help explain previous work, but you can start an enquiry without original paperwork. Clarify any attendance or work charges when discussing the proposal.
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